Territory Sales Manager
4 weeks ago
The Territory Manager will be responsible for an assigned service territory with direct supervision of route representatives. This role requires a strong focus on customer retention, business growth, and employee development.
Key Responsibilities
- Promote a safety culture and effectively evaluate, coach, and develop Route Sales Representatives (RSRs) in your territory.
- Reports directly to a Service Manager or where a Sr. Territory Manager is present, will report to the Sr. Territory Manager. If neither are present, will report to the General Manager.
- Create a pervasive sales culture that fosters team selling via Together-In-Growth (TIG) and Shared Lead programs.
- Assist in the new account installations as directed by Service Manager and/or General Manager.
- Manages day to day activities of customer service program(s) for the territory.
- Visit all required customers each quarter to review growth and service opportunities.
- Ensure RSRs respond to and resolve all service requests timely.
- Sets clear expectations for customer service and leads by example.
- 60% of time is spent traveling with service professionals, on route conducting observations and visiting customer locations (required visits, TIG days and/or day to day situation follow up).
- Proactively follow up on accounts in jeopardy and resolve service concerns expeditiously.
- Negotiate and secure renewal agreements with existing customers that protect pricing and profitability.
- Recruit, select and hire Route Sales employees.
- Completes in-person meetings with each RSR once per week to review trends, performance, coach and identify opportunities for improvement.
- Delivers and participates in training to ensure customer retention and service goals are met.
- Daily contact (via remote means) with RSRs to address any pending items/situations to ensure timely resolution.
- Attend meetings and complete necessary administrative work to improve customer satisfaction.
- Coordinate collections for accounts receivable.
- Protect and manage merchandise control processes.
- Investigates and reports on all accidents or incidents, within 24 hours of notification.
Requirements
- High school diploma or equivalent; Bachelor's degree in related field preferred or equivalent experience.
- Two years of service and route-based industry experience, with proven track record for growing customer accounts.
- Previous profit and loss accountability and/or contract-managed service experience preferred.
- Significant customer interface and service experience.
- Production planning, maintenance, or warehouse operations experience preferred.
Working Environment
- Majority of time will be driving your own vehicle or company step-van to call on customers and supervise employees in the assigned service territory.
- Customer visitations may require walking, climbing stairs, pushing/pulling carts, exposure to weather conditions.
- Must be able to frequently lift and maneuver up to 50 pounds and occasionally up to 100 pounds, as well as load/unload product from a truck without assistance.
Qualifications
- Driver's license.
- Automobile insurance on personal vehicle.
- Meet minimum DMV/MVR points per company policy.
- Successful completion of criminal background, motor vehicle record, and drug screen checks.
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