Territory Sales Manager

4 weeks ago


Cherry Hill, New Jersey, United States Vestis Services Full time
Job Summary

The Territory Manager will be responsible for an assigned service territory with direct supervision of route representatives. This role requires a strong focus on customer retention, business growth, and employee development.

Key Responsibilities

  • Promote a safety culture and effectively evaluate, coach, and develop Route Sales Representatives (RSRs) in your territory.
  • Reports directly to a Service Manager or where a Sr. Territory Manager is present, will report to the Sr. Territory Manager. If neither are present, will report to the General Manager.
  • Create a pervasive sales culture that fosters team selling via Together-In-Growth (TIG) and Shared Lead programs.
  • Assist in the new account installations as directed by Service Manager and/or General Manager.
  • Manages day to day activities of customer service program(s) for the territory.
  • Visit all required customers each quarter to review growth and service opportunities.
  • Ensure RSRs respond to and resolve all service requests timely.
  • Sets clear expectations for customer service and leads by example.
  • 60% of time is spent traveling with service professionals, on route conducting observations and visiting customer locations (required visits, TIG days and/or day to day situation follow up).
  • Proactively follow up on accounts in jeopardy and resolve service concerns expeditiously.
  • Negotiate and secure renewal agreements with existing customers that protect pricing and profitability.
  • Recruit, select and hire Route Sales employees.
  • Completes in-person meetings with each RSR once per week to review trends, performance, coach and identify opportunities for improvement.
  • Delivers and participates in training to ensure customer retention and service goals are met.
  • Daily contact (via remote means) with RSRs to address any pending items/situations to ensure timely resolution.
  • Attend meetings and complete necessary administrative work to improve customer satisfaction.
  • Coordinate collections for accounts receivable.
  • Protect and manage merchandise control processes.
  • Investigates and reports on all accidents or incidents, within 24 hours of notification.

Requirements

  • High school diploma or equivalent; Bachelor's degree in related field preferred or equivalent experience.
  • Two years of service and route-based industry experience, with proven track record for growing customer accounts.
  • Previous profit and loss accountability and/or contract-managed service experience preferred.
  • Significant customer interface and service experience.
  • Production planning, maintenance, or warehouse operations experience preferred.

Working Environment

  • Majority of time will be driving your own vehicle or company step-van to call on customers and supervise employees in the assigned service territory.
  • Customer visitations may require walking, climbing stairs, pushing/pulling carts, exposure to weather conditions.
  • Must be able to frequently lift and maneuver up to 50 pounds and occasionally up to 100 pounds, as well as load/unload product from a truck without assistance.

Qualifications

  • Driver's license.
  • Automobile insurance on personal vehicle.
  • Meet minimum DMV/MVR points per company policy.
  • Successful completion of criminal background, motor vehicle record, and drug screen checks.


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