Guest Services Coordinator
2 weeks ago
We are seeking a friendly and professional Guest Services Coordinator to provide an outstanding experience for every visitor at our establishment. In this role, you will be responsible for welcoming guests, managing their information, distributing room keys, and addressing any inquiries to ensure a pleasant stay.
Key Responsibilities- Welcome guests upon arrival, facilitate check-in and check-out processes, assign room keys, and securely handle payment information.
- Maintain accurate and up-to-date guest records and perform essential bookkeeping tasks.
- Respond to incoming calls and assist guests with inquiries regarding reservations, rates, amenities, and special requests.
- Collaborate with the housekeeping team to ensure that accommodations are prepared and ready for guests.
- Address and resolve customer concerns in a professional manner.
- Prior experience or familiarity with Microsoft Office and reservation management software.
- Ability to handle phone calls and manage challenging situations with composure.
- A minimum of one year of experience in the hospitality sector as a front desk agent, receptionist, or customer service representative is preferred.
- High school diploma, GED, or equivalent is required.
- Strong time management, organizational, customer service, and interpersonal skills.
At Fairfield Inn & Suites Phoenix Midtown, we blend timeless elegance with contemporary comforts. Our mission is to provide guests with a seamless experience that combines business and leisure. As part of our team, you will join a supportive community where every member is valued, and every hotel plays a crucial role.
We strive to meet our guests' needs in a straightforward manner. If you are looking for a role where you can create a welcoming atmosphere and provide exceptional service, we invite you to consider joining our team.
By becoming a part of Fairfield, you align yourself with a prestigious portfolio of brands under Marriott International, where you can thrive, discover your purpose, and contribute to a remarkable global team.
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