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Guest Services Representative

2 months ago

Nashville Tennessee, United States Embassy Suites Nashville Downtown Full time

Property Overview:


Embassy Suites by Hilton Nashville Downtown, situated in the vibrant heart of Music City, is seeking dedicated individuals to become part of our exceptional team. As a prospective employee, you will have the chance to work in a premier all-suite hotel that prides itself on delivering outstanding service and amenities to our guests.

With a variety of roles available in guest services, housekeeping, food and beverage, event coordination, and more, there are plentiful opportunities for professional growth and advancement.

Our hotel features spacious suites, contemporary facilities, and a lively atmosphere, creating an engaging work environment.

As a member of the Embassy Suites Nashville Downtown team, you will have the opportunity to provide remarkable service to our guests, collaborate within an inclusive team, and be part of the esteemed Hilton brand.

Join us in crafting unforgettable hospitality experiences and become a valued member of our team at Embassy Suites Nashville Downtown

Position Summary:


Are you a hospitality enthusiast with a knack for engaging with people? Join our team as a full-time Guest Services Representative and be at the forefront of delivering exceptional guest experiences.

With enthusiasm and a positive demeanor, you will be the welcoming face that greets and assists our guests throughout their stay.

From smooth check-ins to offering insightful local recommendations, you will play a vital role in ensuring our guests feel appreciated and valued.

If you excel in a dynamic environment, possess excellent communication skills, and have a genuine desire to exceed guest expectations, this is an ideal opportunity for you to demonstrate your hospitality expertise and make a lasting impression.


Key Responsibilities:
Welcome and greet guests with a warm and friendly demeanor, establishing a positive first impression.

Efficiently manage check-in and check-out processes, ensuring precision and attention to detail.

Provide information regarding hotel amenities, services, and local attractions.

Address guest inquiries and resolve any issues or complaints promptly and professionally.

Process guest payments and maintain accurate financial records.

Collaborate with other departments to fulfill guest requests and ensure a seamless experience.

Maintain the cleanliness and organization of the front desk area.

Assist with administrative tasks, including answering phone calls and managing reservations.


Join our vibrant team as a Guest Services Representative and contribute to creating memorable guest experiences in a dynamic and rewarding hospitality setting.



Qualifications:
High school diploma or equivalent

Prior experience in cash handling is essential

Outstanding communication skills

Proficient computer skills

Flexibility to work varied hours, including weekends and holidays

Strong problem-solving abilities

Capacity to multitask and thrive in a fast-paced environment

Experience in customer service is preferred

Familiarity with hotel or resort operations is advantageous

Benefits:


Davidson Hospitality Group is a recognized, full-service hospitality management company overseeing hotels, restaurants, and entertainment venues across the United States.

A trusted partner and preferred operator for major brands, Davidson offers a unique entrepreneurial management style that combines the personalized service of a small company with the extensive skills and experience of a larger organization.

In line with the company's commitment to delivering value, Davidson encompasses four specialized operating divisions:
Davidson Hotels, Pivot, Davidson Resorts, and Davidson Restaurant Group.


Davidson provides a comprehensive benefits program designed to enhance the lives and well-being of our team members and their families.

Three tiers of medical coverage

Dental and vision insurance

24/7 telehealth services

Complimentary maintenance medications

Pet insurance

Hotel discounts

Tuition reimbursement

Paid time off (including vacation, sick leave, bereavement, and holidays).

401K matching

Working at Davidson is a unique experience. It's more than just a job; it's a calling. It's part career, part revolution.

Every role here contributes to redefining the quality of hospitality delivered to our guests, clients, partners, and each other.

EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation

Davidson Hospitality is a drug-free workplace. Pre-employment drug testing and background checks are required. We participate in E-Verify.