Technical Support Specialist

2 months ago


Cleveland, Ohio, United States Agile Resources, Inc. Full time

Are you prepared to elevate your technical expertise? Agile Resources, Inc. is seeking a skilled IT Production Technician to fill multiple roles ranging from level 1 to level 3. This position offers a remarkable chance to engage with state-of-the-art technology in a vibrant and fast-paced setting where your input truly matters.

Key Responsibilities:

  • In-Depth Troubleshooting: Engage in the intricate troubleshooting and repair of advanced disk arrays and servers.
  • Technical Assistance: Deliver essential phone support to Field Engineers, aiding them in swiftly and effectively resolving issues.
  • System Setup: Construct, test, and configure systems customized to meet client specifications, ensuring optimal performance.
  • Inventory Oversight: Maintain our inventory in excellent condition, guaranteeing readiness when required.

Qualifications We Seek:

  • Experience: A minimum of 2 years in a relevant role, particularly with Microsoft Server and Windows products.
  • Analytical Thinker: A passion for addressing technical challenges and devising efficient solutions.
  • Physical Readiness: Comfort with lifting and managing hardware components weighing up to 100 lbs.
  • Collaborative Spirit: A desire to work in a team-oriented environment and contribute to collective success.

Preferred Skills:

  • Familiarity with Unix and Red Hat systems.
  • Relevant certifications such as A+, Server+, Storage+, Network+, CCNA, MCSA, MCSE, MCP.
  • Knowledge of disk storage hardware and software.

Travel Requirements: Minimal travel expected (approximately 10%).



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