Technical Support Specialist

1 week ago


Cleveland, Ohio, United States Arrow International Inc Full time
Job Overview

Arrow International Inc. stands as a leading manufacturer and distributor of charitable gaming products and solutions. Our extensive product range includes consumables such as pull tab tickets and bingo paper, alongside advanced electronic gaming systems. Our offerings are utilized in various social and gaming venues globally, reflecting our commitment to innovation and excellence.

Position Summary

We are seeking two dedicated Help Desk Technicians to provide support across corporate locations in the US, Canada, and the UK, as well as for our distributors and manufacturing sites. This position is based at our corporate headquarters in Brooklyn, Ohio, and reports directly to the Director of IT.

Key Responsibilities

  • Oversee help desk tickets and deliver effective solutions.
  • Proactively enhance our help desk services through innovative strategies.
  • Process requisitions efficiently.
  • Assemble and configure Personal Computers.
  • Collaborate with personnel at all levels to resolve computing issues.
  • Gain proficiency in phone systems, PIs, and AS400 administrative tools.
  • Meet administrative reporting obligations.
  • Educate staff on the use of PC hardware and software.
  • Implement software updates and patches as needed.
  • Assess new PC systems and associated equipment.
  • Repair, manage, maintain, and track company endpoint devices.
  • Continuously refine our Help Desk operations with enhanced procedures and services.
  • Uphold confidentiality in all business-related matters.
  • Monitor daily issues and rectify problems promptly.
  • Exhibit a proactive service orientation when engaging with internal and external clients.
  • Undertake additional assignments as required.

Qualifications

  • A minimum of 2 years of professional experience in PC repair and setup.
  • Completion of 2 years of technical training from a trade school or high school.
  • Ability to devise solutions for technical challenges.
  • Current experience or training in Help Desk operations.


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