Provider Relations Specialist

1 week ago


Amarillo, Texas, United States Dearborn Group Full time
Company Overview

At Dearborn, our workforce is the key to our achievements and the basis of our growth. We equip our team members with tailored development strategies that encourage advancement and foster rewarding, satisfying careers.


Position Summary

Under supervision, this role involves managing call intake from dental network providers to address inquiries and resolve issues related to provider questions such as contracts, credentialing status, and fee schedules, ensuring provider satisfaction and effective resolution of concerns.

This position also entails identifying and rectifying provider data discrepancies, as well as supporting the Provider Administration functions to uphold compliance with established protocols and quality benchmarks.


Key Responsibilities
  • Handle incoming calls from dental providers to assist with inquiries and concerns.
  • Ensure accurate documentation and resolution of provider data issues.
  • Support compliance with internal procedures and quality standards.

Qualifications
  • High school diploma or GED.
  • Minimum of 6 months of customer service experience or office environment experience.
  • Preferred knowledge of dental benefits, contracts, and various lines of dental business.
  • Ability to engage in phone communication for up to 90% of scheduled time based on business requirements.
  • Proficient in prioritizing tasks and managing workflow effectively.
  • Capable of working efficiently under pressure and meeting deadlines.
  • Strong organizational skills.
  • Dependable team player with decision-making abilities and attention to detail.
  • Excellent verbal and written communication skills.
  • Proficient in Microsoft Word and Excel.

This position requires a minimum of 3 days in the office.


Inclusivity Statement

We are an Equal Opportunity Employment / Affirmative Action employer committed to fostering an inclusive workplace where the unique differences of our employees are embraced, respected, and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics.


Compensation

Base Pay Range: $27.15



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