Field Service Representative II

3 days ago

San Leandro, California, United States Solventum Full time
Job Description:

Solventum is seeking a highly skilled Field Service Representative II to join our team. As a Field Service Representative II, you will be responsible for delivering exceptional customer service to our healthcare clients, ensuring the timely and accurate delivery of medical equipment.

Key Responsibilities:
  • Provide superior customer service to patients and hospital staff, ensuring their needs are met and exceeded.
  • Execute timely and accurate order management using company-issued computers and electronic equipment for accurate documentation and record-keeping.
  • Obtain and evaluate all information regarding service and product inquiries, providing prompt responses and follow-up as needed.
  • Assist customers in researching and locating missing or misplaced medical equipment within customer locations or the service environment.
  • Safely operate a company vehicle to support equipment delivery, retrieval, and onsite customer service requirements.
  • Prepare best-in-class medical device equipment for delivery, including cleaning, disinfecting, quality validation, and routine maintenance.
  • Organize and execute assigned work tasks to effectively and efficiently meet customer expected timeframes for service.
  • Accurately prepare, pick, pack, ship, and receive inbound and outbound shipments using 3rd party partners; load and unload medical equipment from company vehicles.
  • Follow all work and safety instructions, conforming to Company and Departmental policies and procedures, and maintain a clean, orderly, and safe working environment.
  • Assist with process training of other staff and customers as applicable; serve as designated facility contact person in the absence of the Field Service Lead.
  • Primary ownership of a core service center process, such as inventory management, including tracking, reconciliation, and order management of assets, parts, disposables, and supplies.
Requirements:
  • High School Diploma/GED or higher.
  • Minimum of 3 years of work experience in a customer-facing or service-related field.
  • Current, valid Driver's License.
Preferred Qualifications:
  • Ability to work non-traditional work schedules, including extended hours, evenings, weekends, and participate in on-call duties.
  • Ability to meet physical requirements of the position through fitness testing as required in the Job Safety Analysis (JSA).
  • Experience with Microsoft Office and iOS applications.
  • California Designated Representative and/or Home Medical Device Retail (HMDR Exemptee) license preferred.
  • Demonstrated ability to communicate effectively, both verbally and in writing, as well as demonstrated time management and prioritization skills.
Work Location:

Onsite In-Service Territory.

Travel:

May include up to 15% domestic travel, including potential for meetings or other business functions that require commercial air travel.

Relocation Assistance:

Relocation is not authorized.

Must be legally authorized to work in the country of employment without sponsorship for employment visa status.

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