Field Service Engineer II

1 day ago

San Diego, California, United States Mesa Laboratories Full time
Job Title: Field Service Engineer II

Mesa Labs is seeking a highly skilled Field Service Engineer II to join our team. As a Field Service Engineer II, you will be responsible for providing on-site technical support, overseeing installation, calibration, repair, training, and maintenance tasks for our Agena Bioscience business.

Key Responsibilities:
  • Provide technical support to customers, including installation, calibration, and repair of mass spectrometers, dispensing equipment, liquid handlers, computers, and databases.
  • Collaborate with Agena's Sales Representatives, Customer Service, Applications & Technology, Product Support, and other departments to enhance professional support.
  • Perform, record, analyze data, and interpret results from customer support projects, and present the results to customer support, application, and research and development teams.
  • Adhere to departmental protocol, including service call scheduling, parts ordering, Return Materials Authorization, service call logging, and expense reporting.
  • Maintain ISO compliance through tasks such as completing field change orders, customer complaint handling, and instrument configuration documentation.
  • Attend scientific meetings and seminars as directed for further professional development.
Qualifications/Education:
  • Bachelor's Degree in chemistry, physics, biochemistry, electronics, or related field.
  • 3+ years of field service, customer support, technical support, or similar customer-facing experience as an Engineer or Scientist.
  • Previous experience with sophisticated, complex, and/or scientific laboratory equipment.
  • Experience in life science industry and with mass spectrometry is desirable.
Compensation/Benefits:

The company offers a comprehensive benefits package and compensation for this position. The package includes base salary, bonus, medical/dental/vision insurance, 401k/Match. Salary Range for this position is $74,000 - $77,000.

Mesa Labs is an Equal Employment Opportunity Employer. We prohibit unlawful discrimination and harassment against applicants or employees based on age, race, sex, color, religion, creed, national origin or ancestry, disability, military status, sexual orientation, or any other status protected by applicable state or local law.

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