IT Operations Manager

3 days ago


Orlando, Florida, United States AD Solutions Full time
Job Description

We are seeking a highly skilled IT Coordinator to join our team at AD Solutions. In this role, you will be responsible for providing technical support to internal and external customers by utilizing your strong technical expertise to resolve technical issues efficiently.

Key Responsibilities:

  • Technical Support: Provide technical assistance to customers via phone, email, or in-person, resolving technical issues in a timely and professional manner.
  • Network Management: Monitor and maintain the company's network infrastructure, ensuring optimal performance and security.
  • Hardware and Software Management: Install, configure, and maintain hardware and software on company devices, including printers, network cards, and other equipment.
  • Inventory Management: Maintain an accurate inventory of all company electronic assets.
  • Team Leadership: Supervise, train, and direct the Network Team, including leadership of people, developing processes, and understanding the functionality of the product we sell and how it interfaces with the customers' network, software solutions, and workflow.
  • Problem-Solving: Troubleshoot, repair, and restore data, creating instructions for program installation sequences as needed.
  • Training and Development: Assist in the development and execution of training programs for new and existing technicians.
  • Technical Guidance: Provide guidance and leadership on the processes and technologies of current team resources, assisting in forecasting the current and future needs of the team.
  • Process Improvement: Assist management efforts with the development and/or revision of processes, protocols, and systems for the use of IT across departments and projects.
  • Pre- and Post-Sales Support: Provide network infrastructure-related pre- and post-sales technical support to the sales department.

Requirements:

  • Education: Bachelor's Degree in Computer Science or Computer Information Systems or equivalent work experience.
  • Experience: 5 years of experience in information technology, network management, and help desk support, with previous supervisory/management experience (2 years + preferred).
  • Skills: Practical experience of managing IT systems and applications, troubleshooting and repairing issues, good knowledge of TCP/IP protocols and LAN/WAN configuration, valid State driver's license, and good driving record.
  • Leadership: Excellent interpersonal, written, and oral communication skills with technical and non-technical personnel, leadership experience managing teams and influencing management.
  • Technical Expertise: Ability to implement and troubleshoot systems changes and modifications on diverse platforms, ability to write technical instructions in the administration of systems and/or systems modifications.


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