Restaurant Operations Manager
21 hours ago
We are seeking a highly skilled Restaurant Operations Manager to join our team at Hooters of America, LLC. As a Restaurant Operations Manager, you will be responsible for overseeing the daily operations of our restaurant, ensuring that our guests receive exceptional service and that our business runs efficiently.
Key Responsibilities- People Management
- Recruit, train, and develop a high-performing team of restaurant staff
- Manage employee performance, providing coaching and feedback to ensure success
- Develop and implement strategies to improve employee retention and engagement
- Customer Experience
- Ensure that our guests receive exceptional service, meeting their needs and exceeding their expectations
- Monitor and improve guest satisfaction, using feedback to drive business decisions
- Develop and implement strategies to increase customer loyalty and retention
- Financial Management
- Manage restaurant finances, including budgeting, forecasting, and financial reporting
- Monitor and control costs, ensuring that we are operating within budget
- Develop and implement strategies to increase revenue and profitability
- Operational Excellence
- Ensure that our restaurant is operating at the highest level of efficiency and effectiveness
- Monitor and improve food quality, presentation, and service
- Develop and implement strategies to improve operational processes and procedures
- Education
- High school diploma or equivalent required
- Bachelor's degree in hospitality, business, or related field preferred
- Experience
- 2+ years of experience in restaurant management, preferably in a fast-paced, high-volume environment
- Proven track record of success in managing restaurant operations, including financial management and team leadership
- Skills
- Strong leadership and management skills, with the ability to motivate and develop a high-performing team
- Excellent communication and interpersonal skills, with the ability to build strong relationships with guests, employees, and vendors
- Strong analytical and problem-solving skills, with the ability to interpret data and make informed business decisions
- Certifications
- ServSafe alcohol certification
- Other certifications as required by law or company policy
- Knowledge and Skills
- Basic knowledge of Microsoft Word and Excel
- General knowledge of restaurant operations and hospitality industry
- Strong organizational and planning skills, with the ability to prioritize tasks and manage multiple projects
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