Front Desk Representative

24 hours ago


Mackinac Island, Michigan, United States Hotel Investment Services Full time
Front Desk Agent Job Description

The Lake View Hotel is situated at the end of Main Street on historic Mackinac Island, a vibrant business community and tourism industry hub. With over 10,000 visitors a day, it's a great place to live and play. We employ approximately 30 people over the course of the summer season from early May through October.

Responsibilities:
  • Process all reservation requests, changes, and cancellations received by phone, fax, or email.
  • Identify guest reservation needs and determine appropriate room type, verifying availability and explaining guarantee, special rate, and cancellation policies.
  • Accommodate and document special requests, answer questions about property facilities/services and room accommodations.
  • Follow sales techniques to maximize revenue, input and access data in reservation system, and indicate special room reservation types.
  • Follow proper escalation procedures when addressing guest concerns, speak with others using clear and professional language, and answer telephones using appropriate etiquette.
  • Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees.
  • Comply with quality assurance expectations and standards, move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
  • Perform other reasonable job duties as requested by Supervisors.
Requirements:
  • High school diploma or GED
  • No experience needed, training on the job provided
  • Work experience as a Hotel Front Desk Agent, receptionist, host/hostess, food and beverage or customer-service based role
  • Customer service positive attitude and professionalism
  • Excellent communication and organizational skills, including proficiency in computer applications such as email and Internet navigation


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