Front Desk Representative

23 hours ago


Mackinac Island, Michigan, United States Hotel Investment Services Full time

Job Summary:

We are seeking a highly motivated and customer-focused Front Desk Representative to join our team at Hotel Investment Services. As a key member of our front office team, you will be responsible for providing exceptional guest service, processing reservations, and ensuring a seamless experience for our guests.

Responsibilities:

  • Guest Service: Greet and assist guests in a friendly and professional manner, responding to their inquiries and resolving any issues in a timely and efficient manner.
  • Reservations: Process all reservation requests, changes, and cancellations, verifying availability and rates, and ensuring accurate documentation.
  • Room Assignments: Identify guest reservation needs and determine the most suitable room type, verifying availability and rates.
  • Special Requests: Accommodate and document special requests, such as room upgrades or amenities.
  • Communication: Answer questions about property facilities and services, and provide clear and concise information to guests.
  • Sales and Revenue: Follow sales techniques to maximize revenue, inputting and accessing data in the reservation system.
  • Escalation Procedures: Follow proper escalation procedures when addressing guest concerns, ensuring a prompt and satisfactory resolution.
  • Teamwork: Develop and maintain positive working relationships with colleagues, supporting the team to reach common goals.
  • Quality Assurance: Comply with quality assurance expectations and standards, ensuring exceptional guest service and a high level of customer satisfaction.

Requirements:

  • Education: High school diploma or equivalent.
  • Experience: No prior experience required, as training will be provided on the job.
  • Skills: Excellent communication and organizational skills, including proficiency in computer applications such as email and Internet navigation.
  • Attitude: Positive attitude and professionalism, with a customer-focused approach.

Language: English (en-US)


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