Front Desk Representative
4 days ago
Job Summary:
We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Boro Hotel. As a Front Desk Agent, you will be responsible for providing exceptional guest service, handling room assignments, and ensuring a seamless check-in and check-out experience for our guests.
Key Responsibilities:
- Guest Check-In/Check-Out: Greet and register guests, assign rooms, and ensure a smooth check-in and check-out process.
- Room Management: Verify room availability, manage room assignments, and ensure accurate room postings.
- Guest Communication: Respond to guest inquiries, resolve issues, and provide exceptional customer service.
- Front Desk Operations: Manage front desk operations, including answering phones, handling guest requests, and maintaining a clean and organized front desk area.
- Team Collaboration: Work closely with housekeeping, maintenance, and other departments to ensure seamless guest service.
Requirements:
- Communication Skills: Excellent verbal and written communication skills, with the ability to communicate effectively with guests and team members.
- Problem-Solving Skills: Ability to think critically and resolve guest issues in a professional and courteous manner.
- Organizational Skills: Strong organizational skills, with the ability to prioritize tasks and manage multiple responsibilities.
- Technical Skills: Proficiency in Microsoft Office, with experience in property management systems and front desk software.
Working Conditions:
This role requires a high level of energy, enthusiasm, and a commitment to providing exceptional guest service. The Front Desk Agent will work in a fast-paced environment, with frequent interactions with guests and team members.
What We Offer:
Boro Hotel offers a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.
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