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Front Desk Representative

2 months ago

Marco Island, United States Marriott International Inc Full time
Job Summary

We are seeking a skilled and enthusiastic Front Desk Agent to join our team at JW Marriott Marco Island Beach Resort. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional customer service, ensuring a smooth and memorable experience for all guests.

Key Responsibilities:

  • Process guest arrivals and departures, ensuring a seamless check-in and check-out experience
  • Respond to guest inquiries and resolve any issues in a timely and professional manner
  • Provide information and recommendations on local attractions, dining, and activities
  • Manage guest requests and concerns, escalating issues to management as needed
  • Maintain a clean and organized front desk area, ensuring a welcoming environment for guests

Requirements:

  • High school diploma or equivalent required
  • No prior work experience necessary, but a positive attitude and willingness to learn are essential
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests and colleagues
  • Ability to work in a fast-paced environment, with a focus on providing exceptional customer service

What We Offer:

  • A competitive salary and benefits package
  • Opportunities for career growth and development within Marriott International
  • A dynamic and supportive work environment, with a focus on teamwork and collaboration
  • Access to exclusive employee discounts and perks

About Marriott International:

Marriott International is a global hospitality company with over 7,000 properties in more than 131 countries. We are committed to providing exceptional customer service and creating memorable experiences for our guests. As a Front Desk Agent with Marriott International, you will be part of a dynamic and supportive team that is dedicated to delivering outstanding service and exceeding guest expectations.