Veterinary Product Specialist

1 day ago


Duluth, Georgia, United States Yoh Full time
Job Title: Veterinary Product Specialist

We are seeking a highly skilled Veterinary Product Specialist to join our team at Yoh. As a key member of our organization, you will be responsible for addressing and responding to product inquiries, complaints, and suspected adverse events in a timely and appropriate manner, ensuring compliance with US regulations and relevant GMPs.

Key Responsibilities:
  • Receive and respond to product inquiries, complaints, and suspected adverse events from various stakeholders, including veterinarians, veterinary technicians, and pet owners.
  • Provide information and support on proper product use, extra-label use, literature requests, adverse events, and product or packaging defects.
  • Maintain a high level of technical and clinical expertise related to BIVI products, staying up-to-date with the latest scientific developments and regulatory requirements.
  • Document all communications within the BIVI Validated Database (PVWorks) and assess and implement appropriate responses and procedures.
  • Ensure timely and accurate communication and adherence to all BIVI SOPs, including escalating calls to Technical Services Veterinarians as needed.
Requirements:
  • Associate Degree or higher in Life Sciences or Veterinary Technician, and a minimum of 3 years of experience working in a veterinary clinic.
  • Strong customer service background and commitment to excellence.
  • Excellent communication and problem-solving skills, with the ability to work independently and as part of a team.
  • Attention to detail, quality-focused, and strong technical skills.
  • Ability to manage conflict and balance business needs with user friendliness.
What We Offer:
  • Medical, Dental & Vision Benefits
  • 401K Retirement Saving Plan
  • Life & Disability Insurance
  • Direct Deposit & weekly ePayroll
  • Employee Discount Programs
  • Referral Bonus Programs

We are an equal opportunity employer and welcome applications from qualified candidates. If you are a motivated and detail-oriented individual with a passion for animal health, we encourage you to apply for this exciting opportunity.



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