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Veterinary Product Specialist

2 months ago

Duluth, Georgia, United States Yoh Full time
Job Title: Veterinary Product Specialist

We are seeking a highly skilled Veterinary Product Specialist to join our team at Yoh. As a key member of our organization, you will be responsible for addressing and responding to product inquiries, complaints, and suspected adverse events in a timely and compliant manner.

Key Responsibilities:
  • Receive and respond to product inquiries, complaints, and suspected adverse events from various stakeholders, including veterinarians, veterinary technicians, and pet owners.
  • Provide information and support on proper product use, extra-label use, literature requests, adverse events, and unexpected responses to treatment.
  • Maintain a high level of technical and clinical expertise related to BIVI products through continuous learning and professional development.
  • Document all communications within the BIVI Validated Database (PVWorks) in accordance with BIVI SOPs and compliance requirements.
  • Ensure timely and accurate communication and adherence to all BIVI SOPs, including escalating calls to Technical Services Veterinarians as needed.
  • Support external and internal sales representatives by providing technical support, answering client inquiries, and attending veterinary conferences.
  • Research pertinent topics and prepare reports as requested by the Manager.
  • Participate in call analysis and report trends or issues involving product usage.
Requirements:
  • Associate Degree or higher in Life Sciences or Veterinary Technician, and a minimum of 3 years of experience working in a veterinary clinic.
  • Strong customer service background and commitment to excellence.
  • Ability to understand and apply relevant GMPs and have an understanding of pharmacovigilance and complaint handling compliance requirements.
  • Excellent communication, organizational, and time management skills.
  • Ability to work independently, under pressure, and demonstrate initiative and flexibility.
What We Offer:
  • Medical, Dental & Vision Benefits
  • 401K Retirement Saving Plan
  • Life & Disability Insurance
  • Direct Deposit & weekly ePayroll
  • Employee Discount Programs
  • Referral Bonus Programs

We are an equal opportunity employer and welcome applications from qualified candidates. Please note that any pay ranges displayed are estimations and actual pay is determined by an applicant's experience, technical expertise, and other qualifications as listed in the job description.