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Operations and Customer Success Specialist

2 months ago

Duluth, Georgia, United States Nth Degree Full time
Operations and Customer Success Specialist

Nth Degree is seeking a highly skilled Operations and Customer Success Specialist to join our team. As a key member of our Operations Team, you will be responsible for delivering exceptional customer experiences and ensuring the smooth execution of our events.

Key Responsibilities:
  • Provide exceptional customer service and support to internal and external customers
  • Use independent judgment and product knowledge to resolve customer concerns and issues
  • Coordinate with Billing to ensure timely crediting of accounts and communicate updates and status reports to Collections
  • Assist onsite personnel with payroll information and resource allocation
  • Prepare reports and data analysis to inform business decisions
  • Act as a liaison between department functions and clients
Requirements:
  • Superior written and verbal communication skills
  • Exceptional interpersonal skills and customer service approach
  • Proficiency in Microsoft Office Suite, AIX, CRM tools, and data warehouses
  • Expert time management and organizational skills
  • Trade show customer service experience and familiarity with design shops, graphics suppliers, and labor providers
About Nth Degree:

Nth Degree is an equal opportunity employer committed to equal consideration for all qualified applicants. We value diversity and inclusion in the workplace and are dedicated to creating a positive and supportive environment for our employees.