Product Implementation Specialist
5 days ago
**Job Summary:**
PrismHR is a leading provider of cloud-based payroll process software applications, empowering human resource outsourcing service providers to deliver world-class HR, Benefits, and Payroll services to small and medium-sized businesses.
The position of Product Implementation Specialist, as part of the PrismHR Professional Services Team, is responsible for implementing new customers and consulting existing customers on software/industry best practices for the PrismHR core platform.
**Key Responsibilities:**
- Own the customer relationship to understand their business requirements and provide best practice guidance to customers on how to best implement PrismHR solutions from both a technical and industry perspective.
- Document requirements using cases in functional design documents, understanding Statements of Work describing project scope, assumptions, deliverables, and estimated hours/schedule for project.
- Responsible for maintaining all documentation and detailed notes related to the customer project, communicating proactively and regularly with management regarding project status.
- Independently manage multiple projects to ensure all deliverables meet established quality standards and customer expectations.
- Work with a cross-functional team to develop and implement robust solutions in an Agile environment.
- Design and execute complex merges and customer processes.
- Deliver presentations (remotely and in person) to customers at PrismHR and industry events.
**Requirements:**
- 5 years' experience in PEO/ASO/Staffing, Payroll, and Implementation software.
- Ability to work independently and understand and solve complex problems.
- Excellent verbal/written communication skills, strong presentation skills.
- Ability to prioritize and handle multiple tasks and projects in a fast-paced environment.
- Experience defining and documenting workflows and processes.
- Strong technical inclination, and a desire to learn continuously.
**About PrismHR:**
PrismHR is a fast-paced SaaS company that provides customers with a cloud-based payroll process software application. We also provide professional services, including system implementation consulting, custom configurations, and training. Our Marketplace platform allows customers and end-users to access other human resources and employee benefits applications from our Marketplace Partners.
**Diversity, Equity, and Inclusion Program:**
We strive to create an inclusive environment where individuals are valued for their talents and empowered to reach their fullest potential. At PrismHR, we believe in leading with our values and beliefs that enable our employees to develop their potential, bring their full self to work, and engage in a world of inclusion.
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