Technical Customer Experience Specialist
1 week ago
We are seeking a highly skilled Technical Customer Experience Specialist to join our team at Elo Touch Solutions. As a key member of our customer success team, you will be responsible for managing and maintaining our demo pool of Elo touch screens used for tradeshows and events.
Key Responsibilities:- Manage and monitor all demo pool inventory, including hardware, software, and technical stack, to ensure seamless execution of tradeshows and events.
- Support event stakeholders, including sales, marketing, and product management, to ensure each tradeshow has the necessary inventory and resources to be successful.
- Coordinate demo equipment for tradeshows, including meetings, shipment consolidation, pack-up, and returns.
- Support product and engineering teams to resolve technical issues with EVT/DVT/PVT samples, ensuring they are ready for customer and partner evaluation.
- Collaborate with Customer Care teams to ensure sales demo products are ready for customer and partner evaluation, and work with logistics teams to ensure timely return of products.
- Manage and monitor US demo rooms to ensure all products and solutions are well-exhibited and in working order.
- Write and maintain documentation relating to demo inventory and tech stack.
- Identify opportunities for continuous improvement and process alignments, and implement changes as needed.
- 2+ years of experience in a technically oriented pre- or post-sales role, such as Demo Engineer, Solutions Engineer, or Enterprise Technical/IT support.
- A proactive and action-oriented team player with a can-do attitude.
- Reliable self-starter with excellent communication and interpersonal skills.
- Strong problem-solving and analytical skills, with a customer-focused and results-oriented approach.
- Ability to lift up to OSHA single person lift requirements.
- Ability to sit, stand, bend, or walk for prolonged periods of time.
- Ability to travel domestically and internationally, unrestricted.
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Customer Experience Specialist
3 weeks ago
Knoxville, Tennessee, United States Elotouch Full timeAbout the RoleWe are seeking a highly skilled Customer Care Specialist to join our team at EloTouch. As a key member of our Customer Success Organization, you will be responsible for delivering exceptional customer experiences and driving business growth.Key ResponsibilitiesManage customer onboarding and relationships to ensure high levels of...
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Customer Experience Director
1 week ago
Knoxville, Tennessee, United States Johnson Controls International Full timeJob SummaryWe are seeking a highly skilled and experienced Customer Experience Director to join our team at Johnson Controls International. As a key member of our leadership team, you will be responsible for managing the capacity and staffing of the Area Customer Experience team, as well as overseeing the assigned PSA portfolio.Key ResponsibilitiesManage the...
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Customer Experience Director
1 week ago
Knoxville, Tennessee, United States Johnson Controls International Full timeJob SummaryAbout the RoleWe are seeking a highly skilled and experienced Customer Experience Director to join our team at Johnson Controls International. As a key member of our leadership team, you will be responsible for managing the capacity and staffing of the Area Customer Experience team, as well as overseeing the assigned PSA portfolio.Key...
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Customer Experience Director
6 days ago
Knoxville, Tennessee, United States Johnson Controls International Full timeJob SummaryWe are seeking a highly experienced and skilled Customer Experience Director to join our team at Johnson Controls International. As a key member of our leadership team, you will be responsible for managing the capacity and staffing of the Area Customer Experience team, as well as overseeing the assigned PSA portfolio.Key ResponsibilitiesManage the...
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Customer Experience Specialist
2 weeks ago
Knoxville, Tennessee, United States Cirrus Aircraft Full timeAbout the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Experience Specialist. As a key brand ambassador, you will be the first point of contact for all employees, visitors, vendors, guests, and customers, providing energetic and friendly assistance to ensure a positive experience consistent with the...
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Medical Scribe Specialist
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Sales Associate
3 weeks ago
Knoxville, Tennessee, United States American Freight Furniture Full time**Job Summary**The American Freight Furniture Sales Associate - Customer Experience Specialist is responsible for delivering exceptional customer service and driving sales growth by providing proactive consultative sales assistance and support to customers, achieving department standards and goals, and maintaining a clean, in-stock, orderly, and...
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Customer Experience Specialist
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Knoxville, Tennessee, United States Knoxville Wholesale Furniture Full timeJob OverviewWe are seeking experienced customer service professionals who understand the importance of delivering exceptional customer experiences. Our ideal candidate will possess a strong work ethic, a positive attitude, and a passion for providing top-notch service to our customers.Key Responsibilities:Provide exceptional customer service through various...
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Digital Service Technical Support Specialist
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Knoxville, Tennessee, United States Media Resources Full timeJob SummaryWe are seeking a highly skilled Technical Support Specialist to join our Digital Services team. As a Level 2 Technical Support Agent, you will be responsible for providing OEM software and hardware support for our digital LED sign customers.Key ResponsibilitiesRespond to customer email requests and log into the Service Ticketing system to detect...
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Digital Service Technical Support Specialist
1 week ago
Knoxville, Tennessee, United States Media Resources Full timeJob SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at Media Resources Inc. As a key member of our Digital Services team, you will be responsible for providing Level 2 OEM Software & Hardware Support for our Digital LED sign customers.Key ResponsibilitiesRespond to customer email requests and log into the Service...
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Technical Support Escalation Specialist
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Knoxville, Tennessee, United States StaffSource, LLC Full timeJob OverviewSummary of ResponsibilitiesThe Technical Support Escalation Specialist acts as a tier-3 resource for advanced service challenges, playing a crucial role in overseeing monitoring systems and automated alerting mechanisms. This position emphasizes prioritizing client-facing concerns while recognizing the significance of proactive measures taken...
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Digital Banking Specialist
4 weeks ago
Knoxville, Tennessee, United States First Horizon National Corporation Full timeAbout the RoleWe are seeking a highly skilled Digital Banking Support Specialist to join our team at First Horizon National Corporation. As a key member of our digital banking team, you will be responsible for providing exceptional technical support to our clients and ensuring their digital banking needs are met efficiently.Key ResponsibilitiesProvide...
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Technical Support Specialist
4 weeks ago
Knoxville, Tennessee, United States Premier Staffing Partners Full timeIT Desktop TechnicianWe are seeking an experienced IT Desktop Technician to fulfill a contract role with a prominent employer. This position involves working on-site during standard business hours. This is an excellent opportunity for individuals with a solid background in Information Technology.Key Responsibilities of the IT Desktop TechnicianCollaborate...
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Technical Support Specialist
1 month ago
Knoxville, Tennessee, United States Premier Staffing Partners Full timeIT Desktop Technician PositionWe are seeking an experienced IT Desktop Technician to fulfill a contract role with a prominent employer. This position requires onsite presence during standard business hours, offering a great opportunity for individuals with a solid background in Information Technology.Key ResponsibilitiesCollaborate with the IT department to...
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Dining Experience Specialist
3 weeks ago
Knoxville, Tennessee, United States Crowne Plaza Knoxville Full timeJob Opportunity at Crowne Plaza KnoxvilleWe are seeking a skilled and courteous professional to join our team as a Dining Experience Specialist. As a key member of our restaurant staff, you will be responsible for providing exceptional service to our guests, ensuring their dining experience is memorable and enjoyable.Key Responsibilities:Guest Service: Greet...
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Technical Support Specialist
1 month ago
Knoxville, Tennessee, United States Premier Staffing Partners Full timeIT Desktop TechnicianWe are seeking an experienced IT Desktop Technician to fulfill a contract role with a prominent employer. This position involves working on-site during standard business hours, providing essential support to internal teams. This is an excellent opportunity for individuals with a solid background in Information Technology.Key...
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Biomedical Equipment Coordinator
4 weeks ago
Knoxville, Tennessee, United States Agiliti Health Full timeJob Description:The Technical Services Coordinator - Equipment Management Specialist oversees and coordinates the biomedical and field service technicians assigned to a designated location, ensuring that medical equipment at the office and customer locations is timely and cost-effectively inspected, repaired and maintained. The Technical Services Coordinator...
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Technical Support Specialist
1 month ago
Knoxville, Tennessee, United States Premier Staffing Partners Full timeIT Desktop TechnicianWe are seeking an experienced IT Desktop Technician to support a prominent organization. This role involves providing essential technical assistance to internal staff, ensuring optimal performance of IT systems.Key ResponsibilitiesCollaborate with the IT department to deliver exceptional service and system availability.Diagnose and...
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Technical Support Specialist
2 weeks ago
Knoxville, Tennessee, United States Marcus Donald People Full timeTier 3 Support Engineer OpportunityWe are working with a growing MSP who need a highly skilled Tier 3 Support Engineer to be the last point of escalation working with their customers. The ideal candidate will have experience in Integrated Wireless Networking, Remote Access Network, Web Design, Online Backup & Day to Day Support.This is a highly technical...
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Technical Clerk III
1 week ago
Knoxville, Tennessee, United States Pellissippi State Technical Community College Full timeJob Title: Technical Clerk IIIJoin Pellissippi State Technical Community College as a Technical Clerk III and contribute to the success of our institution. This role is responsible for ensuring quality institutional effectiveness practices as they relate to assessment tools and accreditation.Key Responsibilities:Coordinate, design, and implement assessment...