Customer Experience Specialist

2 weeks ago


Knoxville, Tennessee, United States Cirrus Aircraft Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Experience Specialist. As a key brand ambassador, you will be the first point of contact for all employees, visitors, vendors, guests, and customers, providing energetic and friendly assistance to ensure a positive experience consistent with the Cirrus lifestyle.

Key Responsibilities
  • Provide exceptional customer service, addressing customer requests and needs in a timely and professional manner.
  • Work closely with cross-functional teams to ensure a smooth production process and meet customer expectations.
  • Support the sales team, production team, and design team in delivering a superior customer experience.
  • Develop and maintain relationships with customers, understanding their needs and preferences to provide personalized support.
  • Collaborate with leadership and internal stakeholders to create and implement programs that enhance the customer experience.
Requirements
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders.
  • Strong problem-solving skills, with the ability to think critically and creatively to resolve customer issues.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.
  • Knowledge of customer service principles and practices, with a focus on delivering exceptional customer experiences.
  • Ability to work collaboratively as part of a team, with a customer-centric approach.


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