Warranty Claims Specialist

5 days ago


Belle Vernon, Pennsylvania, United States C. Harper Chevrolet Cadillac Full time
About the Role

C. Harper Chevrolet / Cadillac is seeking a highly organized and detail-oriented Warranty Claims Specialist to join our team. As a Warranty Claims Specialist, you will play a crucial role in managing warranty claims, ensuring they are processed accurately and in compliance with General Motors (GM) warranty policies and procedures.

Key Responsibilities
  • Warranty Claims Processing: Accurately prepare, submit, and monitor warranty claims to GM, ensuring compliance with all manufacturer policies and procedures.
  • Documentation Management: Maintain and organize all warranty-related documents, including repair orders, parts returns, and communications with GM representatives.
  • Communication: Collaborate with service advisors, technicians, and the parts department to gather required information for warranty claims. Communicate effectively with GM warranty representatives regarding claim statuses and additional information requests.
  • Compliance: Stay informed on the latest GM warranty policies and guidelines. Ensure all claims adhere to current requirements and promptly resolve any discrepancies.
  • Record Keeping: Maintain detailed records of all warranty claims, including payment histories, denied claims, and follow-ups.
  • Reporting: Generate and analyze warranty reports for the service manager, identifying trends and areas for improvement in warranty processing.
  • Training: Support training efforts for service advisors and technicians on warranty claim procedures and requirements.
Requirements
  • High School Diploma or Equivalent: Some college or technical coursework is preferred.
  • Previous Experience: Previous experience as a warranty clerk, preferably within a GM dealership.
  • Knowledge of GM Warranty Policies: Strong knowledge of GM warranty policies and procedures.
  • Organizational Skills: Exceptional organizational skills and keen attention to detail.
  • Technical Skills: Proficient in Microsoft Office Suite and dealership management systems (DMS).
  • Communication Skills: Excellent communication and interpersonal skills.
  • Teamwork: Ability to work independently as well as collaboratively within a team.


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