C. Harper Auto Group is looking for a dedicated and self-motivated Warranty Clerk to join our team. The Warranty Clerk is responsible for processing warranty claims in a timely and accurate manner, ensuring compliance with GM's warranty policies and procedures. This role requires meticulous attention to detail, strong organizational skills, and a deep understanding of GM warranty guidelines. The Warranty Clerk will work closely with the service department to gather necessary documentation, communicate with GM, and manage warranty claim follow-ups.

What We Offer:

• Competitive Compensation: We provide pay rates that exceed industry standards for customer service roles, with numerous opportunities for career growth and advancement throughout your first year of employment and continued.
• Career Advancement: Accelerate your career with our rapid promotional track, available to employees who demonstrate exceptional work ethic and performance.
• Comprehensive Insurance Coverage: Enjoy access to full medical, dental, and vision insurance, including a no-cost medical plan option for employees.
• 401(k) Plan: Secure your financial future with annual company contributions to your retirement plan.
• Paid Time Off: Benefit from pro-rated paid time off starting on your 91st day of employment.
• Short-Term Disability: Receive coverage at no cost, with additional options available through Aflac & American Fidelity.
• Life Insurance: Complimentary life insurance coverage with opportunities to purchase additional coverage.
• Family-Oriented Culture: Become part of a family-owned business that has been a trusted name in the community for over 40 years. Experience a supportive and inclusive work environment.

Key Responsibilities:

• Warranty Claims Processing: Accurately prepare, submit, and track warranty claims to GM. Ensure all claims are compliant with manufacturer policies and procedures.
• Documentation Management: Maintain and organize all warranty-related documentation, including repair orders, parts returns, and communication records with GM.
• Communication: Liaise with service advisors, technicians, and the parts department to gather necessary information for warranty claims. Communicate with GM warranty representatives regarding claim statuses and any additional information needed.
• Compliance: Stay updated on GM warranty policies and guidelines. Ensure all claims meet the latest requirements and resolve any discrepancies or issues with claims in a timely manner.
• Record Keeping: Maintain accurate records of all warranty claims, including payment records, denied claims, and follow-ups.
• Reporting: Generate and review warranty reports for the service manager, identifying trends, and areas for improvement in warranty processing.
• Training: Assist in training service advisors and technicians on warranty claim requirements and procedures.

Qualifications:

• High school diploma or equivalent; some college or technical school coursework preferred.
• Previous experience in a warranty clerk role, preferably within a GM dealership.
• Strong knowledge of GM warranty policies and procedures.
• Excellent organizational skills and attention to detail.
• Proficient in computer software such as Microsoft Office Suite and dealership management systems (DMS).
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.

About Us:

C. Harper Auto Group proudly represents a diverse range of automotive brands across our multiple dealerships, including Chevy, Buick, GMC, Cadillac, Ford, Chrysler, Dodge, Jeep, Ram, KIA, and Honda. For over 40 years, our core values of honesty, integrity, loyalty, and charity have driven our success. We treat our customers, employees, and community like family, which sets us apart in the automotive industry.

Equal Opportunity Employer:

C. Harper Auto Group is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and prohibit discrimination and harassment of any kind. We celebrate diversity and are dedicated to providing a workplace free from discrimination based on race, color, religion, age, sex, national origin, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.