The C. Harper Auto Group is seeking a highly organized and detail-oriented Warranty Clerk to join our dynamic team. As a Warranty Clerk, you will play a crucial role in managing warranty claims, ensuring they are processed accurately and in compliance with General Motors (GM) warranty policies and procedures. The ideal candidate will be meticulous, possess strong organizational skills, and have a thorough understanding of GM warranty guidelines. This position involves close collaboration with our service department to gather necessary documentation, communicate with GM, and handle warranty claim follow-ups efficiently.

What We Offer:

• Competitive Compensation: We offer industry-leading pay rates for customer service roles, along with numerous opportunities for career growth and advancement, especially within your first year of employment.
• Career Advancement: Fast-track your career with our rapid promotional opportunities, tailored for employees who demonstrate exceptional work ethic and performance.
• Comprehensive Insurance Coverage: Access full medical, dental, and vision insurance options, including a no-cost medical plan for employees.
• 401(k) Plan: Secure your future with our 401(k) plan, featuring annual company contributions.
• Paid Time Off: Enjoy pro-rated paid time off starting from your 91st day of employment.
• Short-Term Disability: Benefit from employer-paid short-term disability coverage, with additional options available through Aflac & American Fidelity.
• Life Insurance: Receive complimentary life insurance coverage, with the option to purchase additional coverage.
• Family-Oriented Culture: Join a family-owned business with a legacy of over 40 years in the community, known for its supportive and inclusive work environment.

Key Responsibilities:

• Warranty Claims Processing: Accurately prepare, submit, and monitor warranty claims to GM, ensuring compliance with all manufacturer policies and procedures.
• Documentation Management: Maintain and organize all warranty-related documents, including repair orders, parts returns, and communications with GM representatives.
• Communication: Collaborate with service advisors, technicians, and the parts department to gather required information for warranty claims. Communicate effectively with GM warranty representatives regarding claim statuses and additional information requests.
• Compliance: Stay informed on the latest GM warranty policies and guidelines. Ensure all claims adhere to current requirements and promptly resolve any discrepancies.
• Record Keeping: Maintain detailed records of all warranty claims, including payment histories, denied claims, and follow-ups.
• Reporting: Generate and analyze warranty reports for the service manager, identifying trends and areas for improvement in warranty processing.
• Training: Support training efforts for service advisors and technicians on warranty claim procedures and requirements.

Qualifications:

• High school diploma or equivalent; some college or technical coursework is preferred.
• Previous experience as a warranty clerk, preferably within a GM dealership.
• Strong knowledge of GM warranty policies and procedures.
• Exceptional organizational skills and keen attention to detail.
• Proficient in Microsoft Office Suite and dealership management systems (DMS).
• Excellent communication and interpersonal skills.
• Ability to work independently as well as collaboratively within a team.

About Us:

C. Harper Auto Group is proud to represent a wide array of automotive brands, including Chevy, Buick, GMC, Cadillac, Ford, Chrysler, Dodge, Jeep, Ram, KIA, and Honda. For over 40 years, our core values of honesty, integrity, loyalty, and charity have guided our success. We are committed to treating our customers, employees, and community like family, setting us apart in the automotive industry.

Equal Opportunity Employer:

C. Harper Auto Group is an equal opportunity employer. We are committed to fostering an inclusive environment for all employees and prohibit discrimination and harassment of any kind. We celebrate diversity and are dedicated to providing a workplace free from discrimination based on race, color, religion, age, sex, national origin, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

---