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Guest Services Manager

2 months ago

Westbury, New York, United States Chartwell Hospitality Full time

Guest Services Manager

As a Guest Services Manager, you will be responsible for overseeing the front office operations to ensure seamless service delivery and exceptional guest experiences. Your role will involve addressing guest and group requirements while resolving complex issues with professionalism and poise.

Key Responsibilities:

  • Supervise front office personnel, fostering a motivating environment that encourages team members to excel and grow.
  • Lead a diverse workforce by exemplifying leadership qualities, empowering staff, and providing ongoing coaching throughout their career journey.
  • Act as the Manager on Duty as required, ensuring operational excellence.

Essential Qualifications:

Candidates should possess two to three years of experience in a similar role within the hospitality sector. A solid understanding of the hospitality industry, along with supervisory experience, is essential. Strong verbal and written communication skills in English are required, and proficiency in a second language is advantageous. Candidates must be adept at handling financial transactions and possess skills in Microsoft Office and Excel. Familiarity with general office equipment and cash register operations is also expected.

Employee Benefits:

  • Discounts on hotel stays and travel
  • Comprehensive medical, dental, and vision coverage
  • Life insurance and supplemental insurance options
  • Long-term and short-term disability benefits
  • 401-K retirement plan
  • Opportunities for professional development
  • Competitive salary with performance-based incentives

About Chartwell Hospitality:

Chartwell Hospitality is dedicated to providing outstanding service and creating memorable experiences for our guests. We pride ourselves on our commitment to excellence and our ability to adapt to the needs of our clientele, ensuring a welcoming atmosphere in all our establishments.