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Guest Services Representative

2 months ago

Westbury, New York, United States Chartwell Hospitality Full time

Position: Guest Services Representative

Overview:

As a Guest Services Representative, you will be the face of our establishment, responsible for creating a welcoming atmosphere for our visitors. Your role is crucial in ensuring that guests receive exceptional service from the moment they arrive.

Key Responsibilities:

  • Deliver outstanding customer service to guests both in person and via phone.
  • Efficiently manage check-in and check-out processes using computer systems.
  • Handle financial transactions with accuracy and confidence.
  • Address guest inquiries and resolve issues promptly to enhance their experience.

Essential Skills:

To excel in this position, you should possess strong communication skills in English, with the ability to read, write, and speak fluently. Familiarity with computer operations and various software applications is necessary. The role requires physical stamina, including standing for extended periods and occasionally lifting items up to 20 pounds.

Benefits:

  • Comprehensive medical, dental, and vision insurance.
  • Life insurance and long/short-term disability coverage.
  • 401-K retirement plan.
  • Opportunities for professional development and growth.
  • Travel discounts for personal and professional use.

About Our Company:

Chartwell Hospitality is dedicated to providing a memorable experience for our guests. Our properties are strategically located to offer convenience and comfort, ensuring that every stay is enjoyable. We pride ourselves on our commitment to excellence and the professional growth of our team members.