Client Admissions Coordinator

2 weeks ago


Huntsville, Alabama, United States Bradford Health Services Full time

Position Overview:

The Client Admissions Coordinator plays a crucial role in the pre-admission phase by engaging with prospective clients, their families, and referral sources. This position is essential in ensuring a smooth transition into our services.

Key Responsibilities:

  • Facilitate direct communication with potential clients and their support systems to guide them through the pre-admission process.
  • Establish a positive first impression by effectively managing incoming calls and collecting essential information.
  • Conduct thorough pre-admission assessments to ensure alignment with our intake criteria.
  • Assess patient insurance coverage and financial qualifications.
  • Encourage clients to initiate treatment promptly.
  • Serve as an advocate for clients, representing their needs both internally and externally.
  • Uphold the confidentiality and security of patient health information.
  • Monitor potential clients and perform follow-ups to facilitate their admission.
  • Document all client interactions and activities within the CRM system.

Qualifications:

  • A minimum of two years of relevant experience in a similar role.
  • Familiarity with chemical dependency issues is preferred.
  • Proven experience in customer service or sales is required.
  • Strong data entry skills and proficiency in computer applications.
  • Ability to maintain professional boundaries and confidentiality at all times.
  • Exceptional listening skills and attention to detail are essential.
  • Self-motivated with the capability to work independently.
  • A valid driver's license and reliable transportation are necessary.
  • Flexibility in scheduling and regular attendance are expected.
  • Additional responsibilities may be assigned as needed.


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