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Client Admissions Coordinator

2 months ago

Huntsville, Alabama, United States Bradford Health Services Full time

Position Overview:

The Client Admissions Coordinator plays a crucial role in the pre-admission process by engaging with prospective clients, their families, and referral sources. This position is vital in ensuring a smooth transition into our services.

Key Responsibilities:

  • Facilitate direct communication with potential clients and their support systems to streamline the pre-admission process.
  • Establish a positive first impression through effective phone communication and initial information gathering.
  • Conduct thorough pre-admission assessments to ensure alignment with our intake criteria.
  • Assess patient insurance options and financial qualifications.
  • Encourage patients to initiate treatment promptly.
  • Serve as an advocate for clients, both within the organization and in external communications.
  • Safeguard patient health information in compliance with regulations.
  • Monitor potential patient interactions and follow up to encourage admissions.
  • Document all patient-related activities accurately in the CRM system.

Qualifications:

  • A minimum of two years of relevant experience in a similar role.
  • Familiarity with chemical dependency is preferred.
  • Experience in customer service or sales is essential.
  • Proficient computer data entry skills are required.
  • Ability to maintain professional boundaries and confidentiality at all times.
  • Exceptional listening skills and attention to detail are necessary.
  • Self-motivated with the capability to work independently.
  • A valid driver's license and reliable transportation are required.
  • Flexibility in daily scheduling and regular attendance are expected.
  • Additional responsibilities may be assigned as needed.