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Technical Service Engineer

2 months ago

Raleigh, North Carolina, United States Danaher Corporation Full time
Position Overview:
The Field Operations Engineer at Danaher Corporation plays a pivotal role in enhancing customer satisfaction by delivering top-notch service and support. This position involves engaging with clients to ensure the optimal performance of their instruments, thereby contributing to significant advancements in health solutions.

Key Responsibilities:
1. Execute the installation, qualification, routine maintenance, and repair of instruments at client locations.
2. Manage administrative duties including service scheduling, documentation completion, and inventory management.
3. Collaborate effectively with a broader customer-facing team, which includes Customer Care, Service Sales, and Account Managers.

Qualifications:
The ideal candidate will possess a background in Biomedical, Mechanical, or Electrical Engineering, Automation, Electronics, or related STEM fields. This experience may stem from a Bachelor's degree, Associate's degree, military service, or equivalent technical education or professional background.

Skills Required:
- Proficient in the use of calibrated tools, hand tools, and power tools.
- Exceptional communication skills, both verbal and written, to provide outstanding customer experiences.

Travel and Physical Requirements:
This role necessitates travel, which may involve up to 50% overnight stays. While primarily domestic, occasional international travel may be required. A valid driver's license with a satisfactory driving record is essential.

Physical Demands:
The ability to regularly lift, move, slide, raise, and/or place items weighing up to 50lbs is required. Candidates should be capable of standing, walking for extended periods, sitting, squatting, kneeling, and ascending or descending stairs.

Additional Preferred Experience:
- Familiarity with environments adhering to GxP guidelines.
- Strong IT skills related to Networking and Automation.
- Knowledge of electronics and electrical systems.

Compensation and Benefits:
The annual salary range for this position is competitive and reflects the value of the role within the organization. This position is also eligible for bonus and incentive pay. A comprehensive benefits package is offered, including paid time off, medical/dental/vision insurance, and a 401(k) plan for eligible employees.

At Danaher Corporation, we are committed to fostering a diverse and inclusive workplace where all individuals are valued and respected. We believe that diversity enhances our ability to innovate and serve our customers effectively.