Restaurant Operations Manager

6 days ago

Grand Junction, Colorado, United States Famous Dave's Full time
Job Description

Job Title: Restaurant Operations Manager

Job Summary:

Famous Dave's is seeking a highly skilled and experienced Restaurant Operations Manager to join our team. As a key member of our management team, you will be responsible for the overall operation of our restaurant, ensuring that our guests receive an exceptional dining experience.

Key Responsibilities:

  • Guest Experience: Develop and implement strategies to increase guest counts and sales, focusing on quality of operation, personalized customer attention, and staff development.
  • Team Management: Partner with the General Manager to recruit, hire, train, develop, retain, supervise, appraise, discipline, terminate, and schedule employees to ensure successful restaurant operations.
  • Facility Management: Assist the General Manager in ensuring proper management of the facility and equipment, including preventive maintenance, energy conservation, repairs, and security measures, while maintaining safety, sanitation, and cleanliness standards.
  • Financial Management: Responsible for achieving budgeted profit levels and ensuring financial responsibility, including analyzing results and developing corrective action plans.
  • Compliance: Partner with the General Manager to ensure employee awareness, understanding, and execution of all company Human Resources Policies and Procedures, as well as maintaining acceptable scores on health department and QRE audits.
  • Communication: Develop and maintain effective communication with employees, guests, and management, ensuring a positive and respectful work environment.
  • Continuous Improvement: Analyze results and develop or implement corrective action plans to improve restaurant operations and guest satisfaction.

Qualification Requirements:

  • Age: Must be at least 18 years old.
  • Driver's License: Valid driver's license and car insurance required.
  • Certifications: Certification through Management Training Program(s) is required after hire. Serve Safe Food and/or Serve Safe Alcohol Certifications are also a plus.

Supervisory Responsibilities:

  • Employee Supervision: Directly responsible for the supervision of approximately 20-50 non-exempt employees during shifts.
  • Employee Development: Responsible for interviewing, hiring, training, developing, retaining, supervising, appraising, disciplining, terminating, and scheduling employees.

Skills and Knowledge:

  • Restaurant Operations: Possess a thorough understanding of BOH and FOH operating and management techniques as they apply to the restaurant industry.
  • Communication and Organizational Skills: Strong communication and organizational skills are essential, as well as the ability to effectively train, coach, evaluate, and discipline employees.
  • Financial Analysis: Ability to read and analyze financial statements, troubleshoot when necessary, and quickly respond to information.
  • Equipment Proficiency: Must be able to display ongoing proficiency in the use of all restaurant equipment.
  • Language Skills: Ability to communicate the English language clearly, simply, and accurately through both proper written and verbal skills. Bilingual is a plus.
  • Judgment and Decision-Making: Uses sound judgment in day-to-day decisions by applying the company's vision, values, and culture.

Education and Experience:

  • Education: Successful completion of required training. A degree in Hospitality, Business, or Hotel/Restaurant Management or other related field is preferred.
  • Experience: A minimum of one year of prior managerial experience or supervisor experience is required.

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