Client Liaison

2 months ago

Bell Gardens, California, United States Salvation Army Full time
Job Summary

The Salvation Army is seeking a highly motivated and customer-focused Client Ambassador to join our team. As a Client Ambassador, you will play a critical role in ensuring the safety, orderliness, and respectfulness of our shelter facility.

Key Responsibilities
  • Monitor the shelter facility, clients, and guests to provide a safe and respectful environment.
  • Ensure all clients understand and comply with facility rules, including explaining rules as necessary.
  • Maintain written records as required.
  • Monitor and assist with the cleanliness of the facility, including restrooms.
  • Answer incoming calls and direct them to the appropriate individuals in a timely and professional manner.
  • Greet and direct visitors to appropriate individuals.
  • Provide basic information about the facility and programs as necessary.
  • Prepare written reports for all incidents using logs and incident report forms.
  • Maintain a safe environment inside and outside of the facility.
  • Perform thorough rounds throughout each assigned shift.
  • Monitor client medication.
  • Observe activity around the facility on the reception office video monitors at all times, and investigate/report activity and incidents as necessary.
  • Monitor and supervise client social activities.
  • Perform all duties in a courteous, professional, and respectful manner.
Working Conditions

The Client Ambassador will be required to:

  • Walk, stand, bend, squat, climb, kneel, and twist on an intermittent or sometimes continuous basis.
  • Grasp, push, pull objects such as files, file cabinet drawers, and reach overhead.
  • Operate a computer, fax, and telephone.
  • Lift up to 25 lbs.
Requirements
  • High School Graduate with 1 year work experience.
  • If in recovery, must have a sobriety minimum of two (2) years.
  • Experience in mental health and/or addictions fields preferred.
  • Understand and support the mission of The Salvation Army.
  • Basic literacy skills.
  • CPR and First Aid certification a must by 14 days of the start date.
  • TB-cleared prior to start date.
Skills and Abilities
  • Ability to exercise sound judgment in carrying out assignments independently.
  • Good time management skills.
  • Good oral and written communication skills.
  • Strong sense of workplace ethics and understanding of confidentiality protocols.
  • Ability to answer telephone, greet visitors, and interact with clients and other staff members in a courteous, professional, respectful manner.
  • Ability to effectively use office equipment (fax and copies).
  • Must be able to work any shift and/or assigned schedule.

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