Client Liaison

2 weeks ago


Bell Gardens, California, United States Salvation Army Full time
Job Title: Client Ambassador

At The Salvation Army, we are seeking a dedicated and compassionate Client Ambassador to join our team. As a Client Ambassador, you will play a vital role in ensuring the safety, well-being, and respect of our clients and guests.

Key Responsibilities:
  • Monitor the shelter facility, clients, and guests to provide a safe and respectful environment.
  • Ensure all clients understand and comply with facility rules, including explaining rules as necessary.
  • Monitor and assist with the cleanliness of the facility, including restrooms.
  • Answer incoming phone calls and direct them to the appropriate individuals in a timely and professional manner.
  • Greet and direct visitors to appropriate individuals.
  • Provide basic information about the facility and programs as necessary.
  • Prepare written reports for all incidents using logs and incident report forms.
  • Maintain a safe environment inside and outside of the facility.
  • Perform thorough rounds throughout each assigned shift.
  • Monitor client medication.
  • Observe activity around the facility on the reception office video monitors at all times, and investigate/report activity and incidents as necessary.
  • Monitor and supervise client social activities.
Requirements:
  • High School Graduate with 1 year work experience.
  • If in recovery, must have a sobriety minimum of two (2) years.
  • Experience in mental health and/or addictions fields preferred.
  • Understand and support the mission of The Salvation Army.
  • Basic literacy skills.
  • CPR and First Aid certification a must by 14 days of the start date.
  • TB-cleared prior to start date.
Working Conditions:

The Client Ambassador will work in a fast-paced environment, requiring the ability to walk, stand, bend, squat, climb, kneel, and twist on an intermittent or sometimes continuous basis. The ability to grasp, push, pull objects such as files, file cabinet drawers, and reach overhead is also required. The Client Ambassador must be able to operate a computer, fax, and telephone, and lift up to 25 lbs.

The Salvation Army is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees.


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