Customer Liaison

4 weeks ago


Palm Beach Gardens, United States California Closets CCO Full time
Job Summary

We are seeking a highly organized and detail-oriented Customer Liaison to join our team at California Closets CCO. This role will be responsible for assisting customers, scheduling appointments, and providing exceptional brand experiences.

Key Responsibilities
  • Complete appointment scheduling in an efficient and detailed manner for our Design Consultants.
  • Answer incoming phone calls and emails to address client needs.
  • Work in conjunction with the Centralized Scheduling team to ensure accuracy of consultations being scheduled.
  • Provide exceptional customer service in our showroom, including greeting clients and offering refreshments as necessary.
  • Maintain the showroom at the direction of their leader in accordance with the maintenance and cleanliness checklist.
  • Perform administrative duties, including online social media support, warranty, trade packages, and additional sales support.
Requirements
  • 1-2 years of experience in administrative and/or customer service roles, preferably in the construction and/or home renovations/improvement industry.
  • Associates Degree in business administration or accounting from an accredited college or university.
  • Calendar management and regional scheduling experience preferred.
  • Self-starter with a positive attitude and ability to manage own schedule.
  • Detail-oriented, organized, and time management skills.
  • Ability to provide an exceptional client experience aligned to the company values.
  • Tech-savvy with the ability to quickly learn and apply various business systems.


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