Employee Benefits Consultant
6 days ago
The Insurance Account Manager provides Employee Benefits Consulting and Account Management services to assigned employee benefits accounts. This position requires a highly motivated and organized individual as well as team leader.
Key Responsibilities- Client Service: Identify service problems and program trends; develop and deliver solutions to the client within the client's established time frame. Develop and implement service plans for major accounts.
- Account Retention: Responsible for meeting 95% retention goal on all assigned accounts. Client service focus should be on understanding client expectations and striving to exceed them.
- Contract Review: Consult with clients regarding contract review and analysis; suggest policy changes or updates as necessary.
- Relationship Building: Establish and maintain effective relationships with client owner/executive contacts authorized to make decisions and with insurance company brokers, insurance carriers and consultants.
- Presentation and Sales: Attend and assist with presentations for new business with potential clients, and renewal meetings with existing clients.
- Mentorship and Training: Establish and maintain a strong and ongoing role model/mentoring relationship with Account Executives, Account Managers, Account Specialists and Account Administrators in the Employee Benefits department.
- Liaison and Negotiation: Perform as liaison between assigned clients, carriers, brokers, consultants and other representatives. Negotiate and deliver renewal pricing; responsible for achieving renewal goals on assigned accounts.
- Additional Services: Propose and sell additional coverages and services offered by the company, when appropriate.
- Account Performance: Resolve any account performance issues and develop meaningful action plans to improve performance.
- Professional Development: Maintain a current, active insurance license at all times. Complete Continuing Education classes as required to maintain license, or as requested by Management. Should hold or be working toward at least one of the following insurance designations: PHR, SPHR, RHU, REBC, ChHC, CEBS, or GBA.
- Education and Experience: High School diploma or equivalent required. College degree (or equivalent job experience) in insurance, communications or other related field preferred.
- License and Designation: Must possess a valid Colorado Life, Accident and Health License; insurance designation such as PHR, SPHR, RHU, REBC, ChHC, CEBS, or GBA required.
- Industry Knowledge: Minimum 10 years in Employee Benefits. Must have previous experience handling large premium volume. Broad working knowledge of Health Care Reform (ACA) compliance.
- Technical Skills: Proficient computer skills including working knowledge of Microsoft Office products (especially Excel, PowerPoint and Word) required. Previous experience with Brokerage Builder and Broker Briefcase desired, but not required.
- Soft Skills: Able to work independently with minimal supervision. Excellent written and verbal communication skills. Outstanding consulting, sales and negotiating skills. Strong customer service and team skills; must interact effectively with clients, co-workers and management.
- Travel Requirements: Must be willing to travel by air and by road for onsite client visits, both in and out of state, as needed (including overnight trips).
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