Retail Sales and Service Manager

5 days ago


Orlando, Florida, United States Sephora Full time
About the Role

We are seeking a highly skilled and experienced Retail Sales and Service Manager to join our team at Sephora. As a key member of our store operations team, you will be responsible for delivering exceptional client experiences and driving sales growth.

Key Responsibilities
  • Implement Sales and Service Strategies: Develop and implement sales and service strategies that meet Sephora's standards and drive client engagement.
  • Lead and Coach Team Members: Lead and coach a team of sales and service professionals to ensure they excel in their roles and provide exceptional client experiences.
  • Execute Client Service Model: Execute our client service model and sales strategies to drive client loyalty and retention.
  • Ensure Compliance with Sephora Standards: Ensure compliance with store standards and maintain a professional environment.
  • Monitor Key Performance Indicators: Monitor key performance indicators (KPIs) to ensure success and make data-driven decisions.
Qualifications and Experience
  • Leadership Experience: Prior leadership experience in retail sales or services, preferably in a management role.
  • Client Service Skills: Passion for client service and teamwork, with strong communication skills and ability to multitask.
  • Business Acumen: Strong business acumen and ability to analyze data to drive business decisions.
  • Adaptability: Resilience and adaptability to changing store priorities and business needs.
  • Availability: Flexible availability to work during peak retail hours and maintain consistent and reliable attendance.
About Sephora

Sephora is a leading beauty retailer that is committed to creating a diverse and inclusive workplace. We offer comprehensive healthcare and wellbeing benefits, competitive compensation, and opportunities for professional growth and development.



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