Client Services Coordinator

6 days ago

Lynn, Massachusetts, United States Associated Home Care Full time
Job Description

About Associated Home Care

Associated Home Care is a mission-driven organization dedicated to improving the lives of seniors as they age. We provide a comprehensive, vetted, and coordinated in-home service network that is high-touch, tech-enabled, compassionate, and extremely well managed.

The Opportunity

We are seeking a highly skilled and detail-oriented Care Coordination Specialist to join our team. As a key member of our operations team, you will be responsible for coordinating the schedules of our clients and caregivers, ensuring seamless delivery of our services.

Key Responsibilities:

  • Client Scheduling: Coordinate client schedules to ensure timely delivery of services.
  • Caregiver Scheduling: Optimize caregiver schedules to meet client needs.
  • Communication: Communicate effectively with clients, their families, case managers, and AHC staff to ensure continuity and coordination of client care services.
  • Problem Solving: Problem solve concerns and questions regarding client and caregiver schedules.
  • Referral Coordination: Coordinate new referrals/intakes, including introduction to services, scheduling services, and following up to ensure satisfaction of services.
  • Monitoring and Reporting: Monitor PD Service Change Log to ensure compliance and accuracy, and report changes in client status to the appropriate party.
  • Caregiver Coaching: Coach caregivers in the moment regarding tardiness, missed shifts, dress code, client concerns, etc., and document findings and escalate appropriately.
  • Team Collaboration: Communicate with nursing team and supervisor regarding client and/or caregiver needs.
  • Recruitment and Onboarding: Participate in recruitment or onboarding activities, including communicating staffing needs.
  • On-Call Coverage: Provide rotating night and weekend on-call coverage as needed/assigned by supervisor.

Requirements:

  • Education: High school diploma or equivalent.
  • Experience: One or more years of scheduling experience preferred.
  • Skills: Strong customer service-related experience, strong verbal and written communication skills, ability to communicate effectively with people from diverse backgrounds and language skills, dependable, organized, flexible, cooperative in fulfilling role obligations, and self-directed with the ability to work collaboratively.
  • Technical Skills: Microsoft Office, Teams.

Work Environment:

  • Office environment.
  • Travel to other office locations may be required.

Benefits:

  • 401k.
  • Medical, Vision & Dental Insurance.
  • PTO, Sick Time, Floating Holidays.

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