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Scheduling and Operations Coordinator

2 months ago


Lynn, Massachusetts, United States Associated Home Care Full time
Job Description

About Associated Home Care

Associated Home Care is a mission-driven organization dedicated to improving the lives of seniors as they age. We provide a comprehensive, vetted, and coordinated in-home service network that is high-touch, tech-enabled, compassionate, and extremely well managed.

The Opportunity

We are seeking a highly skilled and detail-oriented Care Coordination Specialist to join our team. As a Care Coordination Specialist, you will be responsible for coordinating the schedules of clients and caregivers, ensuring that client schedules are complete, caregiver schedules are optimized, and all are receiving the highest level of services.

Key Responsibilities:

  • Client Scheduling: Directly coordinate schedules for an assigned group of clients and caregivers, ensuring that client schedules are complete and caregiver schedules are optimized.
  • Problem Solving: Problem solve concerns and questions regarding client and caregiver schedules, providing timely and effective solutions.
  • Referral Coordination: Point person to accept and coordinate new referrals/intakes, including introduction to services, scheduling services, and following up to ensure satisfaction of services.
  • Monitoring and Reporting: Monitor the PD Service Change Log to ensure compliance and accuracy, and report changes in status of clients to the appropriate party.
  • Communication: Communicate with clients, their families, case managers, and AHC staff members to ensure continuity and coordination of client care services.

Requirements:

  • Education: High school diploma or equivalent.
  • Experience: One or more years of scheduling experience preferred.
  • Skills: Strong customer service-related experience, strong verbal and written communication skills, and strong technical skills, including Microsoft Office and Teams.
  • Qualities: Dependable, organized, flexible, cooperative, and self-directed with the ability to work collaboratively.

Work Environment:

  • Office environment.
  • Travel to other office locations may be required.

Benefits:

  • 401k.
  • Medical, Vision & Dental Insurance.
  • PTO, Sick Time, Floating Holidays.