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Scheduling Coordinator

2 months ago

Lynn, Massachusetts, United States Associated Home Care Full time
Job Description

About Associated Home Care

We are a mission-driven organization dedicated to improving the lives of seniors as they age. Our comprehensive, vetted, and coordinated in-home service network provides high-touch, tech-enabled, compassionate, and extremely well-managed care to seniors and their families.

The Opportunity

We are seeking a highly skilled Scheduling Coordinator to join our team. As a key member of our client care team, you will be responsible for coordinating schedules for an assigned group of clients and caregivers, ensuring seamless continuity and coordination of client care services.

Key Responsibilities:

  • Coordinate client and caregiver schedules to ensure optimal service delivery.
  • Problem-solve concerns and questions regarding client and caregiver schedules.
  • Act as the primary point of contact for new referrals and intakes, including introduction to services, scheduling, and follow-up to ensure satisfaction.
  • Monitor and ensure compliance with Homecare policies and procedures, federal and state rules and regulations, and confidentiality guidelines.
  • Identify client authorization and schedule caregivers with appropriate skill levels.
  • Confirm all schedules, including changes, with clients, case managers, and caregivers.
  • Ensure nursing introductions and orientations are scheduled appropriately.
  • Report changes in client status, including hospitalizations, suspensions, transfers, and nursing home placements, to the appropriate parties.
  • Coach caregivers on the job regarding tardiness, missed shifts, dress code, client concerns, and other issues.
  • Communicate with the nursing team and supervisor regarding client and caregiver needs.
  • Participate in recruitment and onboarding activities, including communicating staffing needs.
  • Provide rotating night and weekend on-call coverage as needed.

Requirements:

  • High school diploma or equivalent.
  • One or more years of scheduling experience preferred.
  • Strong customer service skills and ability to communicate effectively with diverse backgrounds and language skills.
  • Dependability, organization, flexibility, and self-directed work style.
  • Strong technical skills, including Microsoft Office and Teams.
  • Sound decision-making judgment skills and ability to multitask in a fast-paced environment.

Work Environment:

  • Office environment.
  • Travel to other office locations may be required.

Benefits:

  • 401k.
  • Medical, Vision & Dental Insurance.
  • PTO, Sick Time, Floating Holidays.