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Customer Service Representative
2 months ago
Christ Health Center Inc is seeking a highly skilled and detail-oriented Customer Service Representative to join our team. As a key member of our Call Center team, you will be responsible for ensuring that all phone inquiries regarding patient matters are received and followed up in a timely manner.
Key Responsibilities- Intercept and route incoming calls to ensure efficient communication with patients and staff.
- Take messages as necessary or direct callers to the appropriate voicemail box.
- Schedule patient appointments over the phone, ensuring accurate and timely scheduling.
- Act as the first point of contact for patients and visitors, representing the company in a professional and courteous manner at all times.
- High School Diploma or equivalent required.
- 1-2 years of administrative experience preferred.
- Excellent verbal communication and telephone skills.
- Ability to read and interpret documents.
- Effective interpersonal skills, including active listening.
- Typing and data entry experience.
- Strong organizational skills and attention to detail.
- Proficient in Microsoft Office (Word, Excel, Outlook).
- Bi-lingual in Spanish is preferred.
- Work requires the ability to lift objects weighing up to 20 pounds.
- Work requires ability to carry objects weighing up to 20 pounds.
- Work requires ability to sit +/- 90% of the time.
- Work requires ability to stoop and bend, to reach, and grab with arms and hands; manual dexterity and to communicate with others.
- Work requires the ability to hear, understand, and distinguish speech and/or other sounds.
- Work requires proofreading and checking documents for accuracy.
- Work requires ability to use a keyboard and visualize a computer monitor to enter and transform words or data.