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Customer Service Representative

2 months ago

Birmingham, Alabama, United States Christ Health Center Full time
Job Title: Call Center Representative

Christ Health Center is seeking a detail-oriented and compassionate Call Center Representative to provide exceptional customer service to our patients and visitors.

Job Summary:

The Call Center Representative is responsible for answering incoming calls, responding to patient inquiries, and scheduling appointments in a timely and professional manner. This role requires strong communication and interpersonal skills, as well as the ability to work in a fast-paced environment.

Key Responsibilities:
  • Answer incoming calls and respond to patient inquiries in a timely and professional manner
  • Schedule appointments and manage patient schedules
  • Provide exceptional customer service to patients and visitors
  • Maintain accurate and up-to-date patient records
  • Assist with patient registration and check-out processes
Requirements:
  • High School Diploma or equivalent required
  • 1-2 years of administrative experience preferred
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment
  • Proficient in Microsoft Office (Word, Excel, Outlook)
Working Conditions:

The Call Center Representative will work in a fast-paced environment with frequent interruptions. The ability to multitask and prioritize tasks is essential for success in this role.

Language Skills:

The ability to read, write, and speak English is required. Bi-lingual in Spanish is preferred.