Customer Success Manager for Brokerage Services
2 weeks ago
DAT Services Inc is a recognized leader in the SaaS technology sector, specializing in transportation supply chain logistics for over 45 years. Our commitment to innovation drives us to deliver a comprehensive suite of software solutions that empower millions of clients daily. With the largest marketplace in North America, we posted 400 million freight listings in the previous year and maintain a robust database reflecting $150 billion in annual global shipment market transactions.
The Opportunity
We are seeking a Customer Success Manager for Brokerage Services to enhance our exceptional Inside Sales team. This role can be performed remotely, focusing on the Great Lakes Region, and we welcome applications from across the nation.
Candidate Profile
The ideal candidate will engage new clients, drive upselling and cross-selling initiatives, and foster enduring customer relationships within their designated territory. A proven track record of meeting or exceeding sales quotas is highly desirable, as performance will be evaluated against these benchmarks. This position offers a significant opportunity to impact customer satisfaction and retention in a pioneering SaaS company within the freight analytics space.
Key Responsibilities
- Engage new clients to ensure long-term customer retention.
- Act as a strategic partner in the success of our clients.
- Assess the size of client operations and the competitive landscape.
- Identify how frequently clients utilize DAT services and their success metrics.
- Serve as the primary contact for clients at DAT.
- Introduce additional DAT products and solutions that align with client success.
- Leverage established relationships to maintain client loyalty.
- Manage a sales pipeline and facilitate sales discussions.
- Develop client relationships through proactive outreach.
- Achieve and surpass monthly revenue targets.
- Bachelor's Degree or equivalent experience in Account Management.
- Demonstrated history of exceeding sales quotas.
- Proficient in initiating conversations and closing sales.
- Exceptional listening skills to identify the best solutions for clients.
- Ability to multitask while maintaining meticulous attention to detail.
- Strong computer proficiency.
- Experience with SalesForce or similar CRM platforms.
- Highly organized and self-motivated.
- Ability to adhere to established processes and protocols.
- Quick learner with a comprehensive understanding of DAT products, features, and pricing.
- Commitment to teamwork and attendance reliability.
At DAT Services Inc, we pride ourselves on being an employer of choice. Our hybrid work environment is complemented by a culture that values integrity, respect, open communication, and excellence. We have consistently been recognized as a top workplace in the industry.
- Comprehensive health insurance plans.
- Generous paid time off and holiday policies.
- 401k matching with immediate vesting.
- Employee Stock Purchase Plan.
- Tuition reimbursement opportunities.
- Supportive team culture focused on collaboration.
- Engagement in meaningful projects that influence the trucking industry.
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