Customer Service Sales Representative

2 weeks ago

Beaverton, Oregon, United States Floor & Decor Full time

Base Compensation

This position offers a starting base pay of $16.75 per hour, with the potential for higher pay based on prior experience.

Role Overview:

As a Sales Representative at Floor & Decor, you will be instrumental in delivering exceptional customer service and assisting clients in selecting the right products for their projects. Our Sales Representatives help maintain a dynamic, safe, and organized environment by ensuring that sales areas are clean and well-stocked. If you are eager to learn and have a passion for customer support, we invite you to join our team.

Desired Attributes:

  • Approachable and energetic
  • Self-motivated and diligent
  • Trustworthy and responsible
  • Strong communication and listening abilities

Key Responsibilities:

  • Engage with customers, inquire about their projects, suggest our products, and generate excitement about their purchases.
  • Deliver outstanding customer service and strive to exceed customer expectations.
  • Ensure assigned areas are well-stocked, clean, and safe for shopping.
  • Collaborate with management and team members to meet sales targets.
  • Process transactions at the checkout using the point of sale (POS) system.
  • Handle customer returns and exchanges in accordance with company policies.
  • Adhere to cash handling procedures for various payment methods.
  • Create and display price tags and merchandise signage.
  • Act in alignment with the company’s core values.
  • Comply with safety protocols and procedures.
  • Answer phone calls following company guidelines.
  • Assist in various store areas as needed.
  • Thrive in a fast-paced environment while maintaining accuracy.

Minimum Qualifications:

  • Must be at least 18 years old.
  • Basic math skills are required.
  • Experience in customer service is preferred.
  • Ability to manage multiple tasks and perform well under pressure.
  • Some roles may require forklift certification.
  • Successful completion of a drug test may be required for certain positions.

Work Environment:

  • This role may involve exposure to a warehouse setting and moving vehicles. The noise level is generally quiet to moderate.

Physical Requirements:

  • Ability to exert 30-60 pounds of force occasionally, and/or 20-30 pounds of force frequently, and/or up to 20 pounds of force constantly to lift, carry, push, pull, or otherwise move objects. Frequent standing, walking, reaching, climbing, and bending are required.

Equal Opportunity Employment:

Floor & Decor is committed to providing equal employment opportunities to all associates and applicants without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, medical condition, pregnancy, marital or familial status, veteran status, or any other class protected by applicable law.

This job description is not an employment contract and is subject to change at the employer's discretion.

Benefits:

  • Bonus opportunities at all levels
  • Career advancement potential
  • Relocation options nationwide
  • 401k plan with discretionary company match
  • Employee Stock Purchase Plan
  • Referral bonus program
  • Personal holiday and Volunteer Time Off
  • Medical, Dental, Vision, Life, and other insurance plans (subject to eligibility)

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