Bakery Operations Manager

4 weeks ago


Tempe, Arizona, United States Insomnia Cookies Full time

As a key member of our bakery team, you will be responsible for leading a team of talented individuals to deliver exceptional customer service and quality products to our guests. Your hands-on leadership style will include building orders, suggestive selling, baking, and interacting with customers, as well as taking pride in knowing that your expertise contributes to a productive and fun work environment.

Key Responsibilities:

  • Provide exceptional customer service and quality products to all of our guests
  • Support store leadership by maintaining operations during your shift, communicating pertinent information, and monitoring production efficiency
  • Prioritize and delegate tasks for baking, cashiering, packaging, and cleaning while leading the team
  • Support and work alongside the Cookie Crew to provide a safe, clean, working environment for our guests and staff
  • Manage cash handling and deposits

Requirements:

  • At least 1 year of working experience in a customer service focused role
  • Point of Sale systems experience
  • Outstanding communication, time management, and people skills
  • Outgoing/friendly/patient demeanor
  • Detail focused and results-oriented
  • Ability to lead-by-example and motivate others
  • Ability to lift up to 40 lbs.
  • Legally eligible to work in the United States
  • Must be 18 years or older to be employed

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