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Customer Service Representative
2 months ago
We are seeking a highly motivated and customer-focused Call Center Associate to join our team at Intrepid Credit Union. As a Call Center Associate, you will play a critical role in delivering exceptional member service by providing timely and accurate assistance to our members via phone and digital channels.
Key Responsibilities- Respond to member inquiries and resolve issues in a professional and courteous manner
- Utilize technology to chat with and assist members via web-based platforms
- Assist with member service-related requests and research issues
- Provide accurate and timely information to members regarding products and services
- Collaborate with internal teams to resolve complex member issues
- A competitive base pay of $16.60
- A comprehensive benefits package, including medical, dental, and vision coverage
- A 401(k) plan with a 6% match
- Opportunities for career growth and development
- A paid volunteer program to give back to our community
- High school diploma or equivalent required
- 1-2 years of customer service experience preferred
- Excellent verbal communication and customer service skills
- Ability to work in a fast-paced environment and adapt to changing priorities
- Basic computer skills and proficiency in technology
At Intrepid Credit Union, we value our employees and offer a supportive and inclusive work environment. We are committed to helping our employees grow and develop in their careers and offer opportunities for advancement. If you are a motivated and customer-focused individual who is passionate about delivering exceptional member service, we encourage you to apply for this exciting opportunity.
