Account Manager

3 days ago


Sacramento, California, United States Diverzify Full time
About Diverzify

Diverzify is the largest and most respected commercial flooring installation service company in the industry, with 52 locations across the US and a team of nearly 2,100. Our innovative vision and partnerships with top companies set us apart. We're a fun and hardworking team, with competitive pay, flexible schedules, and great benefits (medical, telemedical, mental health, prescriptions, HSA/FSA, Life & AD&D, vision and dental benefits, and 401k.).

Job Description

We're seeking an experienced Account Manager to join our team. As an Account Manager, you will be responsible for overseeing a portfolio of assigned customers, developing new business from existing clients, actively seeking new sales opportunities, and collaborating with our sales team to achieve quotas while keeping our clients satisfied and engaged with our products and services.

Key Responsibilities
  • Serve as the lead point of contact for all customer account management matters.
  • Build and maintain strong, long-lasting client relationships.
  • Negotiate contracts and close agreements to maximize profits.
  • Develop trusted advisor relationships with key accounts, customer stakeholders, and executive sponsors.
  • Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
  • Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders.
  • Develop new business with existing clients and/or identify areas of improvement to meet sales quotas.
  • Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts).
  • Prepare reports on account status.
  • Collaborate with the sales team to identify and grow opportunities within the territory.
  • Assist with challenging client requests or issue escalations as needed.
Requirements
  • Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role.
  • Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level.
  • Ability to read and comprehend blueprints.
  • Solid experience with CRM software (e.g. Salesforce, Zoho CRM, or HubSpot) and MS Office (particularly MS Excel).
  • Experience delivering client-focused solutions to customer needs.
  • Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail.
  • Excellent listening, negotiation, and presentation abilities.
  • Strong verbal and written communication skills.
  • BA/BS degree in Business Administration, Sales or a relevant field.

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