Senior Client Implementation Specialist

16 hours ago


Bethany, Oklahoma, United States Cox Communications Full time
About the Role

Cox Communications is seeking a highly skilled Senior Client Implementation Specialist to join our team. As a key member of our client services team, you will be responsible for coordinating the implementation of complex projects, ensuring seamless execution, and delivering exceptional customer experiences.

Key Responsibilities
  • Coordinate project details, including new installations, upgrades, downgrades, transfers, and more.
  • Collaborate with sales teams to convert customer input into orders and ensure timely installations.
  • Verify accuracy of service codes, pricing, and other critical information in our systems.
  • Communicate effectively with internal teams, including sales, engineering, and field partners, to ensure smooth project execution.
  • Provide exceptional customer service, ensuring customers feel valued and supported throughout the project lifecycle.
What We Offer

Cox Communications is committed to providing a comprehensive benefits package, including competitive compensation, 401(k) with a generous company match, comprehensive healthcare, and numerous other benefits. We value our employees and strive to create a culture that promotes growth, recognition, and inclusion.

Requirements
  • 7 years of experience in a related field, or equivalent combination of education and experience.
  • Strong communication and customer service skills, with the ability to work independently and as part of a team.
  • Highly proficient in Microsoft Office Suite and ICOMS, Optix, CB Force, and CB Core.
About Cox Communications

Cox Communications is the largest private telecom company in America, serving six million homes and businesses. We are committed to empowering our employees to build a better future and have been doing so for over 120 years. Join our team and be part of a company that values innovation, customer satisfaction, and employee growth.



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