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Senior Client Implementation Specialist
2 months ago
About the Role:
Cox Communications is seeking a highly skilled Senior Client Implementation Specialist to join our team. As a key member of our implementation team, you will be responsible for ensuring seamless customer experiences by coordinating the details of projects, collaborating with sales teams, and providing exceptional customer service.
Key Responsibilities:
- Coordinate project details, including new installations, upgrades, and transfers, to ensure timely and accurate execution.
- Collaborate with sales teams to gather customer input, convert it into orders, and schedule installations.
- Ensure accurate documentation and communication with internal teams, including sales, engineering, and field partners.
- Provide exceptional customer service by responding to customer inquiries, resolving issues, and ensuring customer satisfaction.
- Work effectively with teams to schedule orders, verify service codes, pricing, and other details.
- Develop and maintain relationships with customers to ensure their needs are met and exceeded.
- Stay up-to-date with market processes, regulatory knowledge, and industry trends to provide expert guidance to customers and internal teams.
Requirements:
- 7 years of experience in a related field, or a high school diploma/GED with 5 years of experience in a related field, or an AS/AA degree, BS/BA degree or certification in a related discipline with 3 years of experience in a related field.
- Candidates must be located in a CCI market within a one-hour drive to a Cox office.
Preferred Qualifications:
- Experience in the telecommunications industry.
- Ability to work effectively with teams throughout the organization.
- Excellent interpersonal and customer service skills.
- Ability to meet deadlines with attention to detail.
Benefits:
- Competitive compensation package.
- 401(k) with a generous company match.
- Comprehensive healthcare, life, and disability benefits.
- Adoption assistance, pet insurance, and discounts on travel and cars.
About Cox Communications:
Cox Communications is the largest private telecom company in America, serving six million homes and businesses. We empower our employees to build a better future and have been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech, and healthcare, our family of businesses is forging a better future for us all.