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Senior Client Implementation Specialist

2 months ago

Bethany, Oklahoma, United States Cox Communications Full time
About the Role

Cox Communications is seeking a highly skilled Senior Client Implementation Specialist to join our team. As a key member of our client services team, you will be responsible for coordinating the implementation of complex projects, ensuring seamless execution, and delivering exceptional customer experiences.

Key Responsibilities
  • Coordinate project details, including new installations, upgrades, downgrades, transfers, and more.
  • Collaborate with sales teams to convert customer input into orders and ensure timely installations.
  • Verify accuracy of service codes, pricing, and other critical information in our systems.
  • Communicate effectively with internal teams, including sales, engineering, and field partners, to ensure smooth project execution.
  • Provide exceptional customer service, ensuring customer satisfaction at every step of the project.
What We Offer

Cox Communications is committed to providing a competitive compensation package, comprehensive benefits, and opportunities for growth and development. Our team values diversity, inclusion, and employee recognition, and we strive to create a culture that supports work-life balance and employee well-being.

Requirements
  • 7+ years of experience in a related field, or equivalent combination of education and experience.
  • Strong communication and customer service skills, with the ability to work independently and as part of a team.
  • Proficiency in ICOMS, Optix, CB Force, and Microsoft Office Suite.
  • Ability to meet deadlines and work in a fast-paced environment.
About Cox Communications

Cox Communications is the largest private telecom company in America, serving six million homes and businesses. We are committed to empowering employees to build a better future and have been doing so for over 120 years. Join our team and be part of a company that values innovation, customer satisfaction, and employee growth.