Customer Service and Scheduling Director

11 hours ago


Cerritos, California, United States All Care Therapies Full time
Job Title: Customer Service and Scheduling Manager

At All Care Therapies, we are seeking a highly skilled and experienced Customer Service and Scheduling Manager to join our team. As a key member of our organization, you will be responsible for acquiring and servicing home health accounts in the assigned territory.

Key Responsibilities:
  • Acquire and service home health accounts in the assigned territory
  • Build strong business relationships with key accounts and continuously seek new opportunities to grow business within the territory
  • Act as a liaison between clients and Home Health Links staff to resolve problems, provide up-to-date information, and maintain positive customer relations
  • Present to current and prospective clients to educate them on Home Health Links services and obtain referrals for business
  • Communicate/consult with the licensed professional (PT/OT/ST) on any referrals received and follow through to ensure accurate staff scheduling
  • Work to assure mutual goal setting and achievement standards with the agency projects concerned professional attitude, and appearance toward agency staff, referral sources, patients, and the general public
  • Participate in the agency's performance/quality improvement program
  • Attain goals as outlined in the annual performance evaluation
  • Provide product knowledge, education, and in-services when necessary to healthcare professionals
  • Communicate the progress of monthly/quarterly initiatives to the management
Requirements:
  • Bachelor's degree in Business Administration, Marketing, or a related field preferred
  • Minimum of 2 years of experience in healthcare sales or account management
  • Knowledge of the home health industry, including Medicare and Medicaid regulations, preferred
  • Excellent communication, interpersonal, and presentation skills
  • Strong analytical and problem-solving skills
  • Ability to work independently and as part of a team
  • Proven track record of meeting and exceeding sales targets
  • Proficiency in Microsoft Office suite and customer relationship management software
  • Willingness to travel within the assigned territory

Compensation is commensurate with experience, $50,000-$55,000 annually, plus commission incentives. All your information will be kept confidential according to EEO guidelines. All Care Therapies is an equal opportunity employer.



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