Customer Service BDC Specialist
1 week ago
At Cerritos Nissan INFINITI, we are seeking a Customer Service BDC Specialist to enhance our team.
Why Become Part of Our Esteemed Team?Our workforce comprises skilled professionals dedicated to providing exceptional service to our clientele. In today's digital age, customers often seek information online, and our BDC team is well-versed in the features and advantages of our vehicles. We are committed to guiding our customers in making informed decisions that best suit their needs.
What We Provide- Comprehensive medical, dental, and vision coverage
- Life insurance options
- 401(K) retirement plan
- Paid time off for vacations
- Paid sick leave
- Disability insurance available
- Flexible spending accounts
- Employee discounts on services
- Manage CRM systems to facilitate effective communication with clients
- Respond to incoming calls for the Service Department, utilizing a structured script to schedule service appointments
- Collaborate with BDC, Service & Parts Managers, and Service Advisors to foster strong relationships with our customers
- Stay informed about the latest service offerings and pricing
- Generate service appointments and quotes through proactive outreach and lead management
- Address all incoming internet inquiries and phone leads
- Maintain professionalism in email correspondence
- Engage with customers via phone consistently, similar to a call center environment
- Monitor email communications regularly and respond promptly
- Team-oriented mindset
- Proficient in computer applications, including MS Office and email
- Excellent interpersonal and communication skills
- Courteous and prompt in interactions
- Enthusiastic and positive demeanor
- Able to thrive in a fast-paced setting
- Willingness to undergo a pre-employment background check and drug screening
- Possession of a valid driver's license with a clean driving record
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