Customer Service Representative
4 weeks ago
Job Summary:
We are seeking a skilled and friendly Front Desk Agent to join our team at Blue Flame Management. As a Front Desk Agent, you will be responsible for providing exceptional customer service to our guests, handling reservations and cancellations, and ensuring a smooth and efficient check-in and check-out process.
Key Responsibilities:
- Provide excellent customer service to guests, responding to their needs and resolving any issues in a timely and professional manner.
- Process reservations and cancellations, ensuring accuracy and attention to detail.
- Manage guest complaints and special requests, following company policies and procedures.
- Monitor and promote guest service scores, providing feedback and insights to improve service quality.
- Collaborate with other property personnel to resolve operating problems and ensure coordination of property activities.
Requirements:
- Excellent verbal and written communication skills.
- Organized and efficient, with the ability to prioritize work and manage multiple tasks.
- Ability to work a part-time schedule, including 2nd shift.
About Blue Flame Hospitality LLC:
Blue Flame Hospitality LLC is an EEO employer, committed to providing a welcoming and inclusive work environment for all employees. We offer competitive wages, flexible scheduling, and opportunities for growth and development.
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